This is the official UserPulse blog. Scroll down a bit to start reading, or a bit more to read more about me.
We’re proud to announce that the UserPulse Magento Connect extension has now been approved by Magento and is live.
The publication of this new extension will make it even easier for Magento businesses to add UserPulse to their shops.
Magento shops can now drive more conversions by adding the toolbar, engaging with more users and focussing on the serious buyers.
The new extension can be found on Magento Connect: http://www.magentocommerce.com/magento-connect/catalog/product/view/id/12066/
Live Chat for Mobile Apps
UserPulse live chat works on any HTML5 application, so you can embed it in your mobile apps and have your visitors contact you directly from their mobile!
Mobile commerce is on the increase. More and more people are buying using their phones. When buying on a mobile it’s even harder to see all of the information you are looking for crammed into a mobile app screen. All the more reason to ensure that shopping carts are not abandoned by providing live chat sales support to answer those questions that are holding up the purchase.
UserPulse works on any mobile device that supports standard HTML and JavaScript. It can also be embedded within HTML5 apps that work on iPhone and Android.
If you installed your app by copying a line of code, then you can use the same code again on your mobile site. If you have one site for regular browsers and mobile, then it will automatically work on mobile.
From the customer service agent’s perspective chatting is the same, regardless of whether the customer is on their phone or on the web site.
Customer service agents can even provide service through a mobile device or tablet. Our customer service dashboard works on iPhone, iPad and other mobile devices through their browsers, so you can provide service from anywhere.
For more information, please contact us using our toolbar.
In case your wondering who’s using UserPulse already, here’s taster.
This week we passed another major milestone in our short existence. 31220 online businesses have now signed up for the UserPulse service. We are very proud that so many businesses are finding our product useful in supporting and selling to their customers. We now look forward to adding 30,000 more!
Check out the new look live chat!
Our designer has been busy creating the new live chat window which pops up at the bottom right of the screen when a visitor clicks on the ‘Live Chat’ buttom.
The new look is available for all of the existing themes and is automatically applied to websites that have UserPulse installed.
Check out our new UserPulse Windows App.
The app pops up a desktop alert whenever someone starts a chat on your website, or submits of your forms.
The app is also smart enough to detect when you’re away from your computer, so your live chat availability is now managed automatically.
To download the app simply login to your UserPulse account and click on the link at the bottom of the screen.
Every message that you receive from a visitor to your website now includes:
Use this information to determine how serious your user is, and how quickly you should respond. Recent MIT research shows that responding to a user within 5 mins increases the chances of a sale by 21x.
Check out all the latest features at userpulse.com
We’ve also changed our pricing plans to include the new features. Existing paying customers will continue to receive the same service at the price they currently pay. All existing accounts will automatically be upgraded to include a 30 day trial of the new premium features with no obligation.
See the latest plans and features at userpulse.com
Our product has evolved and so too has our name. We’ve chosen a shorter name that reflects the emphasis of the product on helping you understand your users better, so that you can sell more with minimum sales support.
We’ve added some great features that provide you with insight about your website visitors, and enable you to respond to the serious buyers first.
Great news for Shopify shop owners! ContactUsPlus is now available in the Shopify app store.
Shopify is a website for creating your very own online shop. No hosting, no techies. You can do it all yourself by simply going to the site and designing your shop.
With the ContactUsPlus app you can now add a Contact Us toolbar with Contact Form and Live Chat so that your customers are presented with a method for contacting you any time they have a question. Did you know that almost half of shopping carts are abandoned, and that 14% of those are because people had a question but could not find anyone to answer it! Don’t miss those sales. Be there to close those sales with the Contact Us toolbar.
Check out our app in the store:
http://apps.shopify.com/live-chat-by-contactusplus
