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http://www.userpulse.com/content/Gadget-Cover-Case-Study.pdf

We’ve just published the latest UserPulse case study: Gadget Cover: additional 14% purchase conversions recovered this month with UserPulse

Apr 4
You can now design and customize the emails that are sent to customers that abandon their shopping carts on your site.
Using our simple HTML editor, you can add images, and change the text and formatting to suite your brand.
You can even preview the shopping cart recovery email as it will appear to your customers in their inbox.
To access this feature, simply Login to UserPulse and select the Shopping Cart Rescue tab (under Settings).

You can now design and customize the emails that are sent to customers that abandon their shopping carts on your site.

Using our simple HTML editor, you can add images, and change the text and formatting to suite your brand.

You can even preview the shopping cart recovery email as it will appear to your customers in their inbox.

To access this feature, simply Login to UserPulse and select the Shopping Cart Rescue tab (under Settings).

Apr 4

Shortcuts & Canned Responses

It’s important to respond your customers as quickly as possible when you’re supporting them through live chat.

The chat is also a great opportunity to capture and record customer details.

You can do all of this using live chat shortcuts.

When a new chat is started by a customer on your site, you’ll see a short summary of the available shortcuts in your chat app.

To customize your shortcuts simply login to UserPulse, select Settings, Chat and scroll to the Canned Messages section.

For more information: http://www.userpulse.com/content/faq.jsp#shortcuts

Apr 4
It’s all very well knowing that customers who abandon their shopping carts are returning to your shop thanks to UserPulse shopping cart recovery emails. But how do you know if this is working?? We’ve developed a new monthly report of shopping cart recovery for your site. You can see how many carts were abandoned, how many were recovered, and even the value of the recovered carts.

It’s all very well knowing that customers who abandon their shopping carts are returning to your shop thanks to UserPulse shopping cart recovery emails. But how do you know if this is working?? We’ve developed a new monthly report of shopping cart recovery for your site. You can see how many carts were abandoned, how many were recovered, and even the value of the recovered carts.

Apr 4

Customer Experience Survey (click here to view)

We came across this list that we thought might be of interest to the UserPulse community. Some interesting insights about customer service in particular, that could be implemented in live chat:

80% of customers prefer to speak with a representative at the weekends

72% of all customers believe it takes too long to reach a live agent 

50% of the people survey said that agents failed to answer their questions

Do you agree with these results? Do they reflect your experience as a business owner?

UserPulse now supports all Jabber / XMPP chat clients. This means you can use your favourite chat client on ANY platform to receive chats from your website visitors. For example, if you use Windows, you could use Pidgin. On a Mac, you use Adium. On the iPhone use IMO. For more info see: http://www.userpulse.com/content/faq.jsp#livechat

UserPulse now supports all Jabber / XMPP chat clients. This means you can use your favourite chat client on ANY platform to receive chats from your website visitors. For example, if you use Windows, you could use Pidgin. On a Mac, you use Adium. On the iPhone use IMO. For more info see: http://www.userpulse.com/content/faq.jsp#livechat

Identify Website Visitors

If only you knew who’s visiting your site…

…you could contact them if they were taking a long time to decide/convert

If only you knew what they were interested in…

…you could serve them personalized content to increase their engagement

Identify Website Visitors

Welcome to the new version of UserPulse.

UP now identifies who is visiting your site. For individuals this is based on marketing campaigns received, and for businesses this is using their IP address.

UP creates a profile of each visitor including their interests based on the pages they’ve visited.

Use this information to target and follow up with undecided buyers and increase your sales.

For more information please contact us directly.

Google Talk Integration

Chat with your website visitors from anywhere! Our new integration with Google Talk means that you can provide chat support using any Google Talk compatible client, on a PC, Mac, iPhone, Android or any other device.

For example, you could use Google’s own Google Talk client, Gmail in your browser, Pidgeon for Windows, iBuddy on iOS devices… and the list goes on.

All you need to do is login to UserPulse, go to the Settings page, select Agents, edit an agent, and provide your Google Account email address (e.g. Gmail). 

UserPulse and Google Talk Integration

Email Campaign Follow Up Visits

Tools like MailChimp are great for designing and sending email campaigns, but they also provide insight including click-through rates.

However - we’ve found in our marketing campaigns that the vast majority of email recipients are going to the site directly (as a results of receiving the email) rather than clicking through the email.

Understanding which leads are following through on your website provides a great indication of their level of interest in your product or service - and can be used to drive follow-up marketing and sales activities.

UserPulse shows you which of the leads in your email campaign have subsequently visited your site. It will even show you which pages they visited.

UserPulse seamlessly integrates with MailChimp. All you need to do is add a UserPulse tracking pixel to your MailChimp campaigns.

Contact us to enable this feature in your email campaigns.

UserPulse MailChimp Integration

Mar 8
We’re proud to announce that the UserPulse Magento Connect extension has now been approved by Magento and is live.
The publication of this new extension will make it even easier for Magento businesses to add UserPulse to their shops.
Magento shops can now drive more conversions by adding the toolbar, engaging with more users and focussing on the serious buyers.
The new extension can be found on Magento Connect: http://www.magentocommerce.com/magento-connect/catalog/product/view/id/12066/

We’re proud to announce that the UserPulse Magento Connect extension has now been approved by Magento and is live.

The publication of this new extension will make it even easier for Magento businesses to add UserPulse to their shops.

Magento shops can now drive more conversions by adding the toolbar, engaging with more users and focussing on the serious buyers.

The new extension can be found on Magento Connect: http://www.magentocommerce.com/magento-connect/catalog/product/view/id/12066/