You can now design and customize the emails that are sent to customers that abandon their shopping carts on your site.
Using our simple HTML editor, you can add images, and change the text and formatting to suite your brand.
You can even preview the shopping cart recovery email as it will appear to your customers in their inbox.
To access this feature, simply Login to UserPulse and select the Shopping Cart Rescue tab (under Settings).
It’s important to respond your customers as quickly as possible when you’re supporting them through live chat.
The chat is also a great opportunity to capture and record customer details.
You can do all of this using live chat shortcuts.
When a new chat is started by a customer on your site, you’ll see a short summary of the available shortcuts in your chat app.
To customize your shortcuts simply login to UserPulse, select Settings, Chat and scroll to the Canned Messages section.
For more information: http://www.userpulse.com/content/faq.jsp#shortcuts
It’s all very well knowing that customers who abandon their shopping carts are returning to your shop thanks to UserPulse shopping cart recovery emails. But how do you know if this is working?? We’ve developed a new monthly report of shopping cart recovery for your site. You can see how many carts were abandoned, how many were recovered, and even the value of the recovered carts.
We came across this list that we thought might be of interest to the UserPulse community. Some interesting insights about customer service in particular, that could be implemented in live chat:
80% of customers prefer to speak with a representative at the weekends
72% of all customers believe it takes too long to reach a live agent
50% of the people survey said that agents failed to answer their questions
Do you agree with these results? Do they reflect your experience as a business owner?
UserPulse now supports all Jabber / XMPP chat clients. This means you can use your favourite chat client on ANY platform to receive chats from your website visitors. For example, if you use Windows, you could use Pidgin. On a Mac, you use Adium. On the iPhone use IMO. For more info see: http://www.userpulse.com/content/faq.jsp#livechat
If only you knew who’s visiting your site…
…you could contact them if they were taking a long time to decide/convert
If only you knew what they were interested in…
…you could serve them personalized content to increase their engagement
Welcome to the new version of UserPulse.
UP now identifies who is visiting your site. For individuals this is based on marketing campaigns received, and for businesses this is using their IP address.
UP creates a profile of each visitor including their interests based on the pages they’ve visited.
Use this information to target and follow up with undecided buyers and increase your sales.
For more information please contact us directly.
Chat with your website visitors from anywhere! Our new integration with Google Talk means that you can provide chat support using any Google Talk compatible client, on a PC, Mac, iPhone, Android or any other device.
For example, you could use Google’s own Google Talk client, Gmail in your browser, Pidgeon for Windows, iBuddy on iOS devices… and the list goes on.
All you need to do is login to UserPulse, go to the Settings page, select Agents, edit an agent, and provide your Google Account email address (e.g. Gmail).
Tools like MailChimp are great for designing and sending email campaigns, but they also provide insight including click-through rates.
However - we’ve found in our marketing campaigns that the vast majority of email recipients are going to the site directly (as a results of receiving the email) rather than clicking through the email.
Understanding which leads are following through on your website provides a great indication of their level of interest in your product or service - and can be used to drive follow-up marketing and sales activities.
UserPulse shows you which of the leads in your email campaign have subsequently visited your site. It will even show you which pages they visited.
UserPulse seamlessly integrates with MailChimp. All you need to do is add a UserPulse tracking pixel to your MailChimp campaigns.
Contact us to enable this feature in your email campaigns.
We’re proud to announce that the UserPulse Magento Connect extension has now been approved by Magento and is live.
The publication of this new extension will make it even easier for Magento businesses to add UserPulse to their shops.
Magento shops can now drive more conversions by adding the toolbar, engaging with more users and focussing on the serious buyers.
The new extension can be found on Magento Connect: http://www.magentocommerce.com/magento-connect/catalog/product/view/id/12066/
Live Chat for Mobile Apps
UserPulse live chat works on any HTML5 application, so you can embed it in your mobile apps and have your visitors contact you directly from their mobile!
Mobile commerce is on the increase. More and more people are buying using their phones. When buying on a mobile it’s even harder to see all of the information you are looking for crammed into a mobile app screen. All the more reason to ensure that shopping carts are not abandoned by providing live chat sales support to answer those questions that are holding up the purchase.
UserPulse works on any mobile device that supports standard HTML and JavaScript. It can also be embedded within HTML5 apps that work on iPhone and Android.
If you installed your app by copying a line of code, then you can use the same code again on your mobile site. If you have one site for regular browsers and mobile, then it will automatically work on mobile.
From the customer service agent’s perspective chatting is the same, regardless of whether the customer is on their phone or on the web site.
Customer service agents can even provide service through a mobile device or tablet. Our customer service dashboard works on iPhone, iPad and other mobile devices through their browsers, so you can provide service from anywhere.
For more information, please contact us using our toolbar.
